Terms and Conditions
The following lays down the agreement between you, the customer, and us, the service provider. In this agreement:
“Carrier” means any person or business contracted by us or our artists to carry Goods from us to you, whether all or part of the distance.
“Goods” and "Artwork" mean any of the Goods (i.e. artworks) we sell through hunaari.co.uk.
“Content” means information in any form published on hunaari.co.uk by us or by any third party with which we have entered a contractual agreement which permits them to do so.
Contract
The following terms and conditions apply:
1. We accept your order by e-mail. Once you have placed an order on our website hunaari.co.uk ,we will receive the details of your order in form of on email. and you will receive an email confirmation that you have placed an order with us.This confirmation will contain details of your purchase.The contract between us ( the seller) and you (the buyer ) is made when payment is received. When your order is dispatched you will be informed by email.
2. We may change these terms from time to time. The terms that apply to you are those posted here on hunaari.co.uk on the day you order Goods.
3. All descriptions, weights and sizes of Goods are those of the original artist and you may not rely on their accuracy. Accordingly, any such description shall not form part of this Agreement.
Price and Payment
1. You must pay us the full price of your order before we dispatch any part of it.
2. Please be aware that any FX( foreign exchange) costs and it will be borne by you ( the buyer).Foreign exchange costs may be incurred when purchasing goods from this website in any currency other than Pounds Sterling ( GBP) .
3. Payments between us and you will be made only via bank account.
Information you give us
You agree that you have provided, and, if necessary, you will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
Delivery
1. Deliveries will be made by the Carrier to the address that you have provided when placing the order. You must ensure that someone is present to accept delivery. In the case of any additional information regarding your delivery, please inform us at hunaari.art@gmail.com.
2. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
Cancellation Policy
You have 14 days to cancel your order.
When you cancel an order for an artwork then we will refund you within 14 days of :
- the date we receive the artwork
- the date you supply us with evidence of having sent the artwork back to us, whichever is sooner.
Refunds are made using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account.
Return and Refund Policy
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our website, you may return it.Before placing your order with us, please note that:
The price is displayed in Pounds Sterling (GBP) and so you will be paying using GBP.
Where the website displays a currency converter then this is only a guide/estimate because if your own payment method is not GBP (for example, in Euro or US$,) then your payment method provider may make a charge for paying in GBP and they will also calculate the rate of currency exchange.
Currency exchange rates and charges are your responsibility so you may wish to check this with your own payment provider before placing your order.
With all international sales we also recommend that you :
- check the measurement unit used (for example imperial inches or metric centimetres),
- remember to allow extra time for delivery of your order.
From the time you receive your original artwork / print from our couriers, you have seven (7) days to decide whether to keep the artwork or return the artwork in its original condition for a refund.
To begin a claim you must notify us by e-mail within three days of receipt of the artwork.No claim will be accepted after seven days from the date that the package has been delivered to you. We follow a strict refund policy.
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 7 days of notifying us, you will NOT be eligible for a refund.
Who Pays For Return Shipping Costs?
We examine all returns on a case-by-case basis to determine who is responsible for paying all costs (shipping and customs) required to deliver the artwork back to h u n a a r i. Generally, if we determine that the artwork was accurately described on our website (in terms of size, materials used, weight, etc.) and the collector is returning it as a result of buyers remorse, then the collector is held responsible for return costs.
If we conclude that the artwork was misrepresented (either in the photograph or in the description), and failed to disclose important information about the artwork itself, or if the artwork was damaged as a result of poor packaging, the collector will not be responsible for shipping costs.
Non-painted marks, on the front side of the canvas (the side on which the artwork appears) or if there are painting marks behind the canvas or on edges or you feel that some portion of the painting has splashes and dribbles of paint it will NOT be eligible for a refund claim.
If the Artwork Arrives Damaged
Step 1 - Call the delivery company and report the damage. Send us an email with information and details on damage ,including the order number.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to hunaari.art@gmail.com.
Step 4 - Repackage the artwork using the original packaging materials used by us. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to h u n a a r i (19 Ballifield Place ,Sheffield, S13 9HT ) .
Step 5 - Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.
Step 6 - You must email us at hunaari.art@gmail.com ,confirming that you shipped the goods to us .
Step 7-The return process will be completed when we receive the goods,following which we will send to you an email for confirmation.
You have three (3) days from the day you contacted us to ship out the artwork.
Do not ship the artwork before contacting us; you must first contact us.
If you do not notify us of your intent to return the work within 3 days of receipt or you do not ship the work within 7 days of receiving the product(s) , you will NOT be eligible for a refund.
Once the piece safely reaches h u n a a r i, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
To consider your claim to the final stages of refund we recommend to use the following packaging materials to return the artwork to protect it during transport.
Cardboard box
Cardboard corner protectors
Glassine paper or acid-free archival tissue paper
Plastic sheeting, poly wrap, or heavy plastic bag
Bubble wrap
Foam board at least ½” thick or two-ply cardboard
Packing tape
Packaging Guidelines
We recommend the following steps for packaging of the artwork you decided to return to us.
Step 1 – Wrap the painting in glassine paper or acid-free, archival tissue paper. Note that any material that comes into contact with the surface of the work should be archival quality. We advise that you avoid touching the painting’s surface with bare hands by wearing white cotton gloves or placing acid-free tissue paper between the work and your fingers when handling.
Step 2 –Take four (4) 8”x 8” square pieces of glassine paper or acid-free tissue paper (you may adjust the size of the squares to better fit the size of your work) and fold each in half diagonally to create a triangle, then fold in half again to create a triangle pocket. Place one pocket onto each corner of the print or original artwork.
Step 3 – Taping only onto the tissue paper corners, tape the wrapped painting to a sheet of foam board (or two-ply cardboard) the same size or slightly larger than the painting for a firm backing.
Step 4 – To protect against moisture, wrap the glassine-covered artwork with plastic sheeting/poly wrap or put it inside a heavy plastic bag. Use tape to seal all areas where water can enter and cause damage.
Step 5 – Wrap the entire work with two (2) layers of bubble wrap for a protective padding. Wrap it as you would a gift, using tape to secure it shut. If it is framed artwork, please add extra archival tissue paper on front of the artwork for a better protection.
Step 6 – Place cardboard corner protectors on the corners of the wrapped artwork.
Step 7 – Place the wrapped artwork between 2 pieces of foam board that are at least ½” thickness (or two-ply cardboard), forming a “sandwich.” Also, the borders of the foam board sheets should extend 2-3 inches beyond all edges of the bubble-wrapped artwork. Use packing tape to bind the foam board sandwich together. Be certain the sides are taped down firmly to ensure that the artwork doesn’t shift around within.
IMPORTANT: Take care not to apply too much pressure to the surface of your artwork. Doing so could create indentations on the print/stretched canvas.
Step 8 – Place the foam board-covered painting into a cardboard box with approximately three (3) inches of space on all sides. Fill the empty space with enough bubble wrap or wadded/shredded white paper to ensure that the artwork doesn’t shift during transit.
Step 9 – Use the H-taping method to seal the box. The H-taping method involves using long strips of packing tape to completely seal the opening flaps of the box. Use one long strip of tape over the horizontal opening between the two flaps, and two strips over the vertical sides of the flaps—forming an “H.” Apply additional vertical strips of tape as needed across the sealed flaps for added reinforcement. Illustrations of this method are provided by different sources online. Just type “H-taping method” into the Google search box.
Step 10 – Affix the shipping label to the package and put clear tape over the label so it doesn’t get removed during shipment. Using a felt tip pen, write “FRAGILE” in large capital letters on the box, or use ready-made “FRAGILE” labels.
Delivery - additional information.
We work on a standard UK delivery.
Standard delivery times for couriers are Monday - Friday 8am - 6pm however we do appreciate you may be busy and unable to take delivery from home. You are able to specify an alternative address for your artwork to be delivered. If you prefer a Saturday or AM delivery please feel free to specify this with your order or contact us with the artwork name and number on our Contact page.
We estimate the International delivery time – 20 business days.
International Returns - Restricted Countries
Unfortunately , the following countries cannot accept returned artworks and are therefore considered restricted:
Russia
Ukraine
Serbia
Syria
Iran
Azerbaijan
Belarus
Copyright
All our artworks are copyright protected with registration certificate.
Applicable Law
The terms and conditions are subject to UK law and,unless otherwise stated,the UK contract entered buying and delivering goods on hunaari.co.uk. Any disputes must be brought before UK courts of justice unless doing so violates the mandatory jurisdiction rules ,