Privacy Policy

1. What is this policy about?

This is the privacy policy of h u n a a r i, which specifies our policy in relation to the data and information we collect and use from our visitors, customers and members. We keep your data confidential, and only use it and share it as detailed in this privacy policy. We will comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) effective as of 25 May 2018 in relation to your data. We do not sell your data to third parties.

2. How to contact us

To contact us, please write to our principal office at 19 Ballifield Place ,Sheffield, South Yorkshire,S13 9HT, or e-mail us at hunaari.art@gmail.com .

3. What types of data we hold about you

The data and information we hold and process about you consists of the following:

3.a. Information about you:

- Your name

- Your contact details, including address, telephone, mobile and e-mail.

- Your account information, including each membership and other account you have registered for with us.

- Your account log-in details, including username and password.

- Your address book entries, including other shipping addresses that you provide.

- Your account preferences and other account information.

3.b. Information relating to your orders

- Your purchase transactions

- Your purchase orders

- Your payment information and payment history

- Order delivery, fulfilment and returns information.

3.c. Your activity online

- Your content

- Any other content that you supply.

3.d. Administration Information

- Communications between you and us, including queries, problems, support, and survey responses, and including via e-mails, web-forms, and telephone.

4. How we obtain your data

We obtain your data through a variety of means, including:

4.a. Forms you fill in / data you provide.

- From forms which you complete and submit on our website

- From printed forms which you obtain from our website or us

- Data we may collect face-to-face, or by means of e-mail or telephone

4.b. Other information you supply

- From the data, information and images you post, upload or otherwise provide to our website, including our forum.

- From any other information you supply from time to time, including through telephone calls, emails and other communications between you and us.

- From any information supplied by other users of our site and other customers.

4.c. Generated Information

- From information generated by us as a result of dealings, transactions and communications with you, including supplying any goods or services to you, providing the functionality of our website, and dealing with queries, support requests and complaints.

5. Data uses

We use your data for the following operational purposes:

5.a. Operate and improve our website

- To provide our website and its features and functionality.

- To analyse the performance of and improve our website.

- To keep you informed with status or other administrative notices.

5.b. Supply of goods and services

- To perform each order from you for the supply of goods and services.

- To collect payments due from you.

5.c. General administration

- To monitor our staff and external services providers (delivery , framing).

- To communicate with you for administrative and support purposes.

- To manage complaints, disputes and claims.

- To enforce our contracts and terms and bring claims.

5.e. Marketing e-mails and communications

- We will also use your data to send you marketing materials and newsletters relating to our website, products, services and events, but only where you have consented to this through the appropriate setting in your website account, and you have not withdrawn your consent. You may change your consent by adjusting the appropriate setting.

5.f. Data we hold on you is done so on our secure devices. We hold this data to ensure that we are able to manage your account and provide details to you on previous purchases, wish list items and your account preferences. If you require us to remove this information, please see section 9.

6. Who we disclose your data to:

6.a. Our contractors for delivery and to payment processors to allow the product to reach you or in case of a cancellation/return to get the amount owed under the above terms and conditions ( see section - Cancellation, Return and Refund Policies). Only relevant details will be passed on them- your contact details only.

Your data may be held by them as data processor on our behalf, in which case we will remain the data controller, and your data will only be held and used by them on our behalf and in accordance with our instructions and this policy. Your data will also only be held or as long as it is required to undertake their services, after which time it will be securely removed from their systems.

In some cases, your data may need to be provided to them to be used by them for their own purposes, as data controller, where this is reasonably necessary, for the purposes of provision of any goods, services, insurance, event etc. by them. In such case, they should inform you separately that they are holding your data as data controller.

6.b. Legal requirements

We may supply your data to a government authority where required to comply with a legal requirement, for the administration of justice, or where reasonably required to protect your vital interests.

6.c. Claims handling

We may disclose your identity to any third party who is making any claim against us in relation to any of your data that you have posted or uploaded to our website, including where it is claimed to breach their rights or privacy.

7. Where we process your data

We store and process your data in the United Kingdom.

8. Data security and preventing unauthorised access

8.a. Our security measures

We will take and use reasonable endeavours to ensure our contractors and suppliers take all reasonable steps and implement all reasonable measures, to keep your data secure and prevent unauthorised access to your data, and to prevent accidental loss or damage to your data.

8,b. Information Security Policy

h u n a a r i recognises the importance of information security. The primary purpose of our information security is the protection of services to members and customers, and the customer information we are supplied with. It is the company’s aim to ensure that customers have confidence in our information security and are safe in the knowledge that we are responsive to their security concerns.

h u n a a r i will adhere to all the requirements of PCI DSS in protecting customer card details. All transactions on our website are ensured by Stripe.

This policy is subject to review annually to ensure that at a strategic level it addresses the evolving information security threats and objectives needed for the organisation to be successful.

8.c. Payment Card Security

There shall be no access to this network segment from the Internet, or from other sections of h u n a a r i.

All PCs and other devices on this network shall be configured to meet the requirements of PCI DSS, and may only be accessed by authorised users.

Your rights

1. Access to your data
According to Data Protection Act 1998 and General Data Protection Regulation (GDPR) May 2018, you are entitled to a copy of all personal data we hold about you. If you would like to exercise this right, please contact us via email at the details above with your request.

2. Your right to stop marketing messages
If we are sending you marketing literature (in the form of e-mails), you have the right to ask us to stop doing this by unsubscribing from our mailing list.

3. Your right to stop use causing distress
You have the right to ask us to stop using any data for any purpose where that purpose is causing you substantial distress.

4. Your right to alter inaccurate data
You are entitled to ask us to change, erase, block or modify any inaccuracies in your personal data, by contacting us using our contact details above. We will respond to these requests within one month.

5. Your right to revoke consent at any time
You have the right to withdraw consent for us to use your data at any time. If this withdrawal means we are not able to provide a service to you, we will advise of this at the time of withdrawal.

6. Your right to data deletion
If you wish to have all of your data that is held by h u n a a r i deleted, you should contact us on the details above, to which we will respond within one month.

Future changes to this policy

We may at any time change this privacy policy. This will be published on our website and we will not be required to inform you. You are responsible for keeping up-to-date with our privacy policy and by continuing to use our services you have accepted the policy version present on the website at the time of service use.

Cookies

When you visit hunaari.co.uk we may send one or more cookies (a small file containing a string of characters) to your computer or other device that uniquely identifies your browser. We use cookies to improve the quality of our service, including storing of user preferences, improving recommendations and tracking user trends.

These cookies may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.